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Privacy Policy

Who we are

Quality Lounge Suites
289 Lower High Street
Watford, WD17 2HY
United Kingdom
Email: [email protected]
Tel: 01923 227 200

For data protection enquiries, please contact: [email protected]

Quality Lounge Suites (“QLS”, “we”, “us”) is a furniture and bespoke joinery company based in Watford, Hertfordshire. Our website address is:https://qualityloungesuites.co.uk

We are committed to protecting your privacy and processing your personal information in accordance with UK GDPR.

Comments

When visitors leave comments or reviews on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help detect spam.

An anonymised string (hash) may be created from your email address and sent to the Gravatar service to determine if you are using it. The Gravatar privacy policy is available at: https://automattic.com/privacy/.
After approval of your comment, your profile picture is visible to the public alongside your comment.

Media

If you upload images to the website (e.g., sending project photos through a form), you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website may download and extract any location data contained within images.

Cookies

Our website uses cookies to enhance your browsing experience.

  • If you leave a comment or submit a form, you may opt-in to saving your name and email in cookies for convenience. These cookies last for one year.

  • When you visit our login page, we set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

  • When you log in, several cookies will save your login information and display preferences. Login cookies last for two days, unless you select “Remember Me,” in which case your login persists for two weeks.

  • If you edit or publish an article, an additional cookie will be saved in your browser for one day to store the post ID of the page you edited.

Our full cookie usage is detailed in our Cookie Policy.

Embedded content from other websites

Articles or pages on this site may include embedded content (e.g. videos, images, Instagram posts, or links to suppliers).
Embedded content behaves exactly as if the visitor had accessed the other website directly.

These external websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the content (including tracking you if you are logged into their website at the same time).

Who we share your data with

We only share your data with trusted, essential service providers, including:

  • Payment processors (Worldpay, Stripe, PayPal)

  • Website hosting (Elementor Cloud)

  • Email marketing systems

  • Delivery and logistics partners

  • Anti-spam and security services

If you request a password reset, your IP address will be included in the reset email.

We do not sell your data to third parties for marketing.

How long we retain your data

  • If you leave a comment, the comment and its metadata are retained indefinitely to recognise and approve future comments automatically.

  • For customers who create an account, we store personal information provided in the user profile. Users can see, edit, or delete their personal information at any time (except username).

  • Order information is retained for up to 7 years to meet UK tax and accounting requirements.

  • Contact form submissions may be retained for up to 12 months.

Website administrators can also view and edit this information.

What rights you have over your data

Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of any inaccurate or incomplete information

  • Request deletion of your data (“right to be forgotten”)

  • Request a copy of your data in portable format

  • Withdraw consent for marketing communications

  • Object to certain types of data processing

To exercise any of these rights, please contact: [email protected]

This does not include any data we are required to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments, form submissions, and checkout activity may be checked through automated spam detection or security services.

Payment information is securely processed externally via trusted payment providers (WorldPay). 
Data associated with orders and browsing activity may be stored securely on Elementor Cloud’s UK/EU-based servers.